Troubleshooting eSIM problems
The most common issues and how to fix them in a few minutes.
4 min
No network after arrival
Check that the eSIM is selected for mobile data and that data roaming is enabled for that profile. Then restart your device or toggle airplane mode as a reset.
QR code does not work
A profile can usually only be installed once. If you delete it by accident you need a new activation code from the provider, so keep the code in your email, not only as a screenshot.
Data stops halfway
Your bundle is probably used up or expired. Some eSIMs start their validity at installation rather than at first use, so install shortly before departure, not weeks ahead.
Slow speeds
Check whether you are on the fastest local network. Manually pick another operator in the network settings; providers often support several networks per country.